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Kiosk

The kiosk is a self-check-in screen used by members to register for classes and mark attendance quickly. It can be used by individual members or bundle (family) accounts. It is always located at yourdomain.managememberships.com/kiosk

How to Check In​

1. Enter your Info​

Type in your email, name, or phone number into the kiosk input field. The system will try to match it to your account.

  • If no match is found, you’ll see an error.
  • If multiple matches are found, you’ll be asked to pick one.

2. Confirm Subscription​

The system checks if you have an active membership or valid trial status. If not, you won’t be able to proceed.

If your membership is paused, the kiosk says Membership is paused until [date], or just Membership is paused when no resume date is set. A paused member can't check in until the subscription resumes, or until staff tap Check In Anyway. (A member whose account is marked inactive still sees Member does not have valid subscription.)

Bundle Accounts​

If your account includes family members or dependents, you’ll see a list of linked users after logging in.

What you can do:​

  • Select a member from your bundle to check them in.
  • View membership level names for each linked user.
  • See which classes are available to each user.

Sub accounts checking in bundle members​

If you are a sub account (e.g., a spouse linked to a primary account), you can also check in dependents on the primary account. When you enter your own email at the kiosk:

  1. Your own check-in button appears at the top.
  2. Bundle members from the primary account appear below — tap any of them to check that person in.

Bundle member check-ins are recorded against the primary account’s history and quota, exactly as if the primary account holder had checked them in.

Agreements​

If any waivers or agreements are pending, you’ll be prompted to sign them before you can check in. You’ll need to complete those before continuing.

Check In Anyway (Overriding a Blocked Check-In)​

When a check-in is blocked — either by the subscription check ("Member does not have valid subscription" or "Membership is paused until [date]") or by pending agreements — a yellow Check In Anyway button appears under the message.

Tapping it lets the member proceed past that block and continue to the normal class selection. If a member is blocked by both (no valid subscription and unsigned agreements), tap Check In Anyway on each message in turn — the kiosk remembers the first override while applying the second.

A few things to know:

  • It's recorded. An overridden check-in is stamped with the reason it was overridden (subscription_override, waiver_override, or both), so it stays distinguishable from a normal check-in.
  • It's scoped to that member. The override only applies to the member who was blocked, and it resets as soon as a new search is started or the panel is dismissed — it never carries over to the next person at the kiosk.
  • When to use it — the front desk knows something the system doesn't yet: the member just paid cash, their renewal is being processed, or they'll sign the waiver after class. Use it as a bridge, then fix the underlying issue (record the payment, activate the subscription, or have them sign) so they aren't blocked again tomorrow.

Available Classes​

After validating your account:

  • You’ll see a list of available classes today.
  • The list is based on your gym’s time zone and your membership level.
  • Only classes within 10 minutes before or after the start time will appear.

Time Window​

Check-in opens 10 minutes before and closes 10 minutes after the listed class time.

Class Check-In​

When a class is shown:

  1. Tap the class name to check in.
  2. You’ll see a message confirming successful check-in with your name and the class title.

Common Messages​

MessageMeaning
Member not foundYour input didn’t match any users. Try again.
Multiple matches foundChoose from the list shown to continue.
Member does not have valid subscriptionYour membership may be inactive or expired. Staff can tap Check In Anyway to override.
Membership is paused until [date]Your membership is paused and resumes on that date (or just Membership is paused if no resume date is set). Staff can tap Check In Anyway to override.
You have agreements to signYou need to sign documents before check-in. Staff can tap Check In Anyway to override.
You are now checked inSuccess! You’re marked present for your class.

Safety Briefing Kiosk​

The safety briefing has its own kiosk at /kiosk/briefing, unlocked with an employee's own code. See Safety Briefing.