Walk-In Queue
The Walk-In Queue manages customers waiting for service at your facility. It supports two queue types — Shooting and Safety Briefing — and is managed through ManageRegister as the source of truth.
How It Works
- ManageRegister adds customers to the queue:
- when someone on the register's Checked In list turns green (paid and briefed, or a member with nothing to pay), people in a party together;
- when range time is sold at the counter;
- and the briefing kiosk moves people from the Safety Briefing queue to the Shooting queue when they scan out, keeping their party if the ticket was printed for one.
- Staff manages queue status (calling, serving, completing) from either ManageRegister or the ManageMemberships dashboard
- Members see their queue position on their portal dashboard in real-time
Owner Dashboard
Go to Members > Walk-In Queue (/owner/members/walk-in-queue) to see the current queue.
The dashboard shows:
- Two tabs: Shooting and Safety Briefing, each with a waiting count
- Queue entries with name, party size, wait time, status, and action buttons
- Status badges: Waiting (gray), Called (yellow), Serving (green)
- Actions: Call Next, mark Serving, mark Done, No Show, Remove
The dashboard polls every 5 seconds to stay current with changes made from ManageRegister.
Member View
When a member is in an active queue, they see a blue "Your Queue Status" box on their portal dashboard showing their queue type and position (e.g., "Shooting — Position 2 of 5"). This updates automatically every 10 seconds and disappears when they are removed from the queue.
Queue Flow
A typical queue flow:
- Customer arrives → ManageRegister adds them to the queue (Waiting)
- Staff is ready → entry is marked Called
- Customer approaches → entry is marked Serving
- Service complete → entry is marked Completed (leaves active queue)
If a customer doesn't respond when called, they can be marked as No Show.