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Text Campaigns

You can send text message campaigns directly to your members or to people on your waitlist using this tool. This guide explains how to create and manage your messages.

Who Can Receive a Campaign​

Text Campaigns are promotional messages. A campaign goes to members and wait-list contacts who haven't opted out. Anyone who has replied STOP to your texts is left off automatically and won't get another campaign.

Members can also tell you they want promotional texts:

  1. Ask for promotional texts. They tick the separate "promotional texts" box when signing up in the portal or at the kiosk, or text JOIN to your gym's text number.
  2. Reply YES. We text them "Reply YES to get promotional texts…", and once they reply YES they're confirmed. We keep a record of when and how they agreed.

Texts about their account, such as login links, payment notices and reminders, aren't affected by any of this.

Growing your list

Put "Text JOIN to (your number) for offers and events" on a sign at the front desk, in your emails or on social media. Texting JOIN works when your gym has its own text number.

Your responsibility

Our Terms require you to have your members' consent before sending them promotional texts. A member who replied YES has given you that consent in writing.

What You Can Do​

  • Send messages to members or waitlisted contacts
  • Schedule messages to go out at a future date and time
  • Pick who gets it based on membership level or waitlist interest
  • Add Funds to your text messaging balance

Viewing Campaigns​

On the main page, you'll see a list of your past and scheduled campaigns. It includes:

  • The message you sent
  • When it was scheduled
  • When it actually went out

You can also delete campaigns from this list if needed.

Add Funds​

Click the Add Funds button at the top of the page to add balance to your text messaging account. This opens a separate page where you can purchase messaging credits.

How to Create a Campaign​

Click "Create New" at the top. A form will appear where you can:

1. Promotional or Announcement​

Choose what kind of text you're sending:

  • Promotional: offers, events, news, or anything that sells. These only go out between 8am and 8pm and follow the rules in Who Can Receive a Campaign.
  • Announcement (no promotions): information members need, like "Class tonight is cancelled due to weather" or "We're closed tomorrow for the holiday." Announcements can go out at any time, including evenings. Anyone who replied STOP still won't get them.

Announcements can't include offers. If your message mentions things like a discount, "20% off", a promo code or a sale, you'll be asked to send it as Promotional instead. Even mixing one line of sales into an announcement makes it promotional.

2. Message​

Type your message (up to 160 characters per segment). Keep it short and clear. You can use {refer_link} to insert the member's referral link (auto-shortened). Emojis reduce the per-segment limit to 70 characters.

3. Schedule Send Time​

Pick the date and time you want the message to go out. It will automatically use your local timezone.

Promotional campaigns can only go out between 8am and 8pm your time (announcements can go out any time). You can't schedule one outside those hours. If a campaign is still sending at 8pm, the rest waits and goes out after 8am the next morning.

4. Choose Who Gets It​

You have two options:

  • Membership Level: Select a specific membership level to filter the member list, then choose Selected Members from that level. You can click Select All to include everyone in that level. Members who have opted out by replying STOP are NOT in the list (see Who Can Receive a Campaign).

  • Wait Lists: Instead of members, you can send the message to people who signed up for updates about certain topics (like classes or openings). Wait-list contacts who replied STOP won't receive it.

If you don't select members, the system will automatically send the message to the selected waitlist group.

Before the campaign can be created, tick the confirmation box. For a promotional campaign, you confirm everyone receiving it has agreed to get promotional texts from your business. For an announcement, you confirm the message contains no offers. We save who confirmed it and when, with each campaign.