Paused Members
The Paused Members report lists every member whose subscription is currently paused, so you can see who is paused, until when, and what the pause is costing them. Open it from Reports → Admin → Paused members.
What You See
One row for each paused subscription, so a member with two paused subscriptions appears twice. Members whose account is inactive are included, because they are often the ones with an unpaid pause fee.
| Column | What it shows |
|---|---|
| Member | The member's name (click it to open their profile) and email |
| Membership level | The level of the paused subscription |
| Paused since | The date the pause started, or Unknown if there's no record of it |
| Paused by | The staff member who paused it, Outside ManageMemberships if it was paused directly in Stripe, or Unknown |
| Resume date | When it resumes automatically, or No date |
| Pause fee | The fee set when the pause started, such as $5.00 per month, or Free |
| Next fee date | The next day the pause fee will be charged. Blank for a free pause |
| Unpaid pause fees | How many pause fees are still unpaid and how much is owed, such as 2 · $10.00. Blank when there are none |
At the bottom you'll see how many paused subscriptions match, and the total of their pause fees as a monthly equivalent (a quarterly fee counts as a third of its amount each month, a yearly one as a twelfth), so fees on different plans add up to a figure that means something.
For how pausing and pause fees work, see Pausing a Subscription.
Search and Sort
- Search by member name or email.
- Click the Resume date heading to sort by resume date, soonest first or latest first. Subscriptions with No date always stay at the bottom. On a phone the headings are hidden, so use the Sort by resume date link above the list instead. Its text shows the current order, (earliest first ↑) or (latest first ↓), and tapping it switches.
- The list shows 25 at a time. Use the page links below it to see more. The totals at the bottom always cover every match, not just the page you're on.
Export CSV
Click Export CSV to download paused-members-YYYY-MM-DD.csv. It has:
- A header row and one row for every paused subscription that matches your search, not just the page you're looking at
- The same information as the screen, with the member's email and the unpaid amount each in their own column
- A Totals row at the bottom
Who Can See It
You need the View Subscription Reports permission, the same one as the Subscriptions report. Owners and managers always have it, accountants have it by default, and staff only have it if you've ticked it for them (see Staff). The report is available on the Starter plan and above.